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Welcome to SSTG Maritime Training Academy South Africa & Namibia
Welcome to SSTG Maritime Training Academy South Africa & Namibia

Civility in the Workplace

Civility In The Workplace - Soft Skills Course

Civility in the Workplace

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industries millions a year. Indeed, what society seems to be gaining in terms of knowledge and technological advancement, it’s losing on basic social values. Bosses freely intrude on subordinates’ personal space, gossiping co-workers are the norm, and quality customer care has been forgotten. The result: an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment.

 

To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, and typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace, will also be discussed.

 

‌‌‌ Online Course

R499.00

Categories: ,

Civility in the Workplace – Course Outline

 

Module 1: Introduction

  • What is Uncivil Behavior?
  • Three Reasons Why You Should Be Civil
  • Dealing with Difficult Personalities
  • Cost and Rewards
  • Knowledge Check

Module 2: Effective Work Etiquette

  • Greetings
  • Respect
  • Involvement
  • Being Politically Correct
  • Knowledge Check

Module 3: Costs and Rewards

  • Incivility and the Costs
  • Civility and Rewards
  • Four Causes of Incivility
  • How to Overcome It
  • Knowledge Check

Module 4: Conflict Resolution

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding
  • Knowledge Check

Module 5: Getting to the Cause

  • Examining the Root Cause
  • Creating a Cause-and-Effect Diagram
  • Forgiveness
  • Benefits of Resolution
  • Knowledge Check

Module 6: Communication

  • Para-verbal Communication
  • Non-verbal Communication
  • Listening Skills
  • Appreciative Inquiry
  • Knowledge Check

Module 7: Negotiation

  • Three Sides to Incivility
  • Mediation
  • Arbitration
  • Creative Problem-Solving
  • Knowledge Check

Module 8: Identifying Your Need

  • Completing a Needs Analysis
  • Focus Groups
  • Observations
  • Anonymous Surveys
  • Knowledge Check

Module 9: Writing a Civility Policy

  • Designating the Core Group
  • Defining What is Unacceptable Behavior
  • Defining the Consequence
  • Writing the Policy
  • Knowledge Check

Module 10: Implementing the Policy

  • The First Steps
  • Training
  • Addressing Complaints
  • Enforcing Compliance
  • Knowledge Check

Assessment

  • Post-Test

Wrapping Up

  • Course Summary

 

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Disclaimer: * Prices quoted are PER PERSON ** Lecture/On-Site Courses may be cancelled or rescheduled if minimum course numbers are not met. *** All prices are subject to change without notice. Whilst every effort is made to provide you with the most accurate, up-to-date information, occasionally an item may be incorrectly priced or a price may require updating due to circumstances outside of our control or if changes or improvements are implemented.